Order a Repeat Prescription

We are not a dispensing practice. The local pharmacies operate a collection service. Please contact your pharmacy for more details.

It is easier and quicker to manage request repeat prescriptions via our online service. Simply log in and select an option.

Please provide 72 hours notice (3 working days), before uplifting your prescription. You should allow extra time for weekends and Bank Holidays.

If you require your local chemist to collect your prescription, please notify the receptionist when ordering and also inform the chemist. Again, 72 hrs notice is required.

Not registered for Patient Access?

To request medication without the requirement to log on to Patient Access, you can request your Repeat medication by selecting the “Repeat Prescription Request ” button.

Your Repeat Medication

If you need regular medication and your doctor does not need to see you every time, you will be issued with ‘repeat prescription’. When you collect a prescription you will see that it is perforated down the centre. The left-hand side is the actual prescription.The right-hand side (re-order slip) shows a list of medicines that you can request without booking an appointment to see a doctor. Please tear off this section (and keep it) before handing the prescription to the chemist for dispensing. Further information about Prescriptions from nidirect.

Run out or just about to run out of medication requests

Unfortunately a small minority of patients are repeatedly running out (or just about to run out) of their medication. ‘Urgent’ requests of this nature cause a great deal of disruption to the smooth running of the practice. Please be aware that such requests will be questioned very carefully by the reception staff and may well be refused by the GP. A record is kept of such requests, and may well be refused by the GP.

Practice Prescribing Policy

This applies to all patients registered with the surgery.

At Tramways Medical Centre we endeavour to provide the best patient care possible. Therefore by registering with us we will help you reduce and stop some medications, which can have long term problems and side effects. Frequently medications can cause dependence and are not suitable for long term use and as such have negative health outcomes. Further information is available through NHS inform website.  

Upon registering with Tramways Medical Centre your medication will be reviewed and we will endeavour to reduce and stop the following groups of medication. This list is not exclusive.

  • Benzodiazepines (Diazepam, Lorazepam, Temazepam)
  • Sleeping tablets (Zopiclone, Zolpidem)
  • Opioids (Tramadol, Morphine, Codeine, Oxycodone)
  • Gabapentinoids (Pregabalin (Lyrica), Gabapentin)

We do not prescribe 5mg Diazepam

How to order your medication

By post

You can post your prescription slip or written request to us at the Practice. You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Surgery (please allow extra time for any possible delays with the postal service).

In person

You can order in person by returning the right-hand half of a previous prescription for the required medications, or by submitting a handwritten request.

Pharmacy ordering/collection service

Pharmacies offer a prescription collection service from our Practice. They can also order your medication on your behalf. This saves you time and unnecessary visits to the Practice. Please contact the Pharmacy of your choice for more information if you wish to use this service.

Urgent Prescription requests

We accept requests for urgent repeat prescriptions by telephone, between 10:00am – 12 noon.


Telephoning the 24hrs repeat prescription line. Tel No: 028 9083 7875

Additional information

Hospital and Community Requests

When you are discharged from Hospital you should normally receive seven days supply of medication.

On receipt of your discharge medication, which will be issued to you by the Hospital, please contact the Surgery to provide them with this information before your supply of medication has run out.

Hospital requests for change of medication will be checked by a prescribing clinician first, and if necessary a prescribing clinician will provide you with a prescription on request. 

Medication reviews

The Doctors at the Practice regularly review the medication you are taking. This may involve changes to your tablets and is in accordance with current Health Authority policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.

Please refer to our annual medication guide below which you can download or view.

Non-repeat items (acute requests)

Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review visit with your Doctor prior to the medication being added onto your repeat prescription records.

Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again.

Prescriptions further advice

It’s important to take prescription medicines as directed by your doctor or pharmacist. Always follow the advice you are given, and use your medication correctly. This advice is also important to remember if you are a carer responsible for managing someone else’s medicines.