Register for Online Services

Please note some of these services may not yet be available at the Practice. Please check with reception.

You understand that it is your responsibility to keep your contact details updated and that you are responsible for the safety and security of your personal registration details for online services. You also understand that you can withdraw consent at any time by simply notifying the Practice in writing.

• Where access is granted to your registration details such as PIN, Practice ID, Access ID and CHI number will be sent via post or given in person.
• The Email address must be specific to the person making the request. It cannot be a shared account.
• Patient with a history of non-attendance at pre-booked appointments without cancelling will not normally be granted access to online appointment booking.
• Online appointments booked are to be cancelled by the patient as soon as it is determined it is no longer required.
• The Practice will not allow misuse of the online system and will monitor usage by individual patients. Where it is considered that a patient is misusing the system or is acting in a way detrimental a warning letter will be issued. Where the situation does not improve, or recurs, access will be removed permanently and without further notice at the discretion of the Partners. This will not affect your registration with the Practice.
• On approval request for online access you will be given access and instructions.
• Requests for reissue of access log-in details will be sent via post to the patients registered address or in person.
• The status of repeat prescriptions requests should be checked online to confirm they have been prescribed before collecting any medications from the Pharmacy especially if requesting a item not on your repeat prescription record. 

• If you are the parent of any children under the age of 12 you will need to fill in a ‘proxy’ access form to view their details. You can also grant access to a carer if you wish
• Online systems may allow proxy access where a third party, who may or may not be registered with the practice, to be given login details to have online access to the patients’ transactional services and/or record. This can be very useful in certain circumstances
• If the patient chooses to share access to their online GP account with someone else (their proxy), there are advantages for the patient if the practice gives the proxy their own login credentials including a separate password
• The GP record may contain very sensitive information that they wish to keep private. Even the prescribing record may reveal confidential information about them. The patient should check through their entire online record to ensure that there is nothing there that they would not want their proxy to see. Patients must have complete trust in anyone who they allow to have access to their online account. If they are in any doubt they should not share, or they should ask the practice to redact any sensitive data where it is possible
• The practice will also be able to ensure that the proxy has all the information about how make good use of online access, including how to keep it secure, the implications of data quality and for parents, the practice policy about parental responsibility and the competence of young people to make their own decisions about who can access their record
• There are many circumstances where this can be helpful. It may be convenient for someone else to book appointments or request prescriptions for them. It may help a carer understand and help to manage their health
• Online access for the proxy to allow a proxy to do one or more of the following: Book and cancel appointments, Order repeat prescriptions, *access test results (*please check with your Practice regarding this facility).

Security

• Patients must protect their login details so that nobody else can gain access to their record
• Passwords should be easy to remember orstored in a safe place, such as an encrypted password app. They should not be based on something that is easy to guess
• If you lose the details or suspect that someone else has seen them, you should change their password immediately and inform the practice
• Use a password, PIN or fingerprint or face recognition system to protect access to a private computer, tablet or smartphone that they use to access their online access
• Log out of their browser when they have finished using online access, especially if they have used a public computer
• Ensure that nobody can see your record on the screen over their shoulder while they are accessing their GP online account
• Take precautions to avoid cyberattack, using antivirus software, an effective firewall and safe internet browsing whenever possible
• The patient must keep and dispose of all information that they download or print from their record securely
• People with visual impairment, who use audio electronic readers need to be careful to avoid being overheard, especially in public places

Your Record

• Your record may contain things that the you are not expecting. There are several reasons why this may happen. You should inform the practice if there is any information in your record that you think is wrong or find upsetting
• This may happen if you have forgotten the event in your record, if there is an error in the record, if you fail to recognise a medical term that is synonymous with a lay term that they know (e.g. acute myocardial infarction instead of heart attack), if you disagree with a diagnosis or if incorrect information has been added to the record by the practice, or your previous practice and has persisted through record transfer
• The record may also contain confidential third party information that has not been spotted and redacted in the check carried out before you registered
• If any of these situations arise, you should let the practice know about it. The practice will be keen to listen and discuss the matter with you as soon it is possible to arrange an appointment. The practice may explain the information, redact or remove the data; however, patients cannot demand that an item they disagree with is removed from the record
• If the patient has been able to see confidential information about another person, the practice will inform the other person as soon as possible.