Notice Board
PATIENT NOTICE - 17 November 2017

FROM MONDAY 20TH NOVEMBER 2017 THE SURGERY WILL HAVE A NEW COMPUTER SYSTEM INSTALLED.

ONLY EMERGENCIES WILL BE COVERED THIS WEEK, ESPECIALLY ON THURSDAY 23.11.17 AND FRIDAY 24.11.17.

ALL REPEAT PRESCRIPTIONS DUE THIS WEEK SHOULD BE ORDERED EARLY AS WE WILL NOT BE ABLE TO ISSUE REPEAT PRESCRIPTIONS.

THE ONLINE SERVICE MAY ALSO BE AFFECTED.

NO TEST RESULTS WILL BE GIVEN ON THURSDAY 23.11.17 OR FRIDAY 24.11.17.

WE ASK ALL PATIENTS TO HELP US WITH THE TRANSITION TO THE NEW SYSTEM WHICH WILL IMPROVE SERVICES TO PATIENTS.

WE APPRECIATE YOUR UNDERSTANDING.

 
Flu Campaign - 18 September 2017

The Flu Campaign will commence on 02.10.17. 

Anyone aged 65 and over or under 65 in a risk category, is eligible to have a flu vaccination.  Please contact the surgery to arrange an appointment as soon as possible. All Preschool children from age 2 who are not in a risk category are also invited for flu and will be given nasal drops.

 
BLOOD PRESSURE MACHINE - 13 June 2013
There is a new blood pressure machine situated in the back corridor beside the Practice Nurse. Patients can use the machine themselves and get a printout of their blood pressure at any time of the day. Please feel free to avail of this service. 
OUT OF HOURS REPEAT PRESCRIPTION ORDER LINE - 12 June 2013

With effect from Monday 10.06.13 patients can now order repeat prescriptions by telephoning between the hours of 5.30pm and 8.30am when the surgery is closed.

Please telephone the surgery in the usual way outside normal hours and leave your contact details and prescription order as clearly as possible.

Reception staff will action this request the following morning and prescriptions will be ready in the same time frame as normal (excluding weekends and bank holidays).

 
PATIENT NOTICE - 17 November 2017

FROM MONDAY 20TH NOVEMBER 2017 THE SURGERY WILL HAVE A NEW COMPUTER SYSTEM INSTALLED.

ONLY EMERGENCIES WILL BE COVERED THIS WEEK, ESPECIALLY ON THURSDAY 23.11.17 AND FRIDAY 24.11.17.

ALL REPEAT PRESCRIPTIONS DUE THIS WEEK SHOULD BE ORDERED EARLY AS WE WILL NOT BE ABLE TO ISSUE REPEAT PRESCRIPTIONS.

THE ONLINE SERVICE MAY ALSO BE AFFECTED.

NO TEST RESULTS WILL BE GIVEN ON THURSDAY 23.11.17 OR FRIDAY 24.11.17.

WE ASK ALL PATIENTS TO HELP US WITH THE TRANSITION TO THE NEW SYSTEM WHICH WILL IMPROVE SERVICES TO PATIENTS.

WE APPRECIATE YOUR UNDERSTANDING.

 
Flu Campaign - 18 September 2017

The Flu Campaign will commence on 02.10.17. 

Anyone aged 65 and over or under 65 in a risk category, is eligible to have a flu vaccination.  Please contact the surgery to arrange an appointment as soon as possible. All Preschool children from age 2 who are not in a risk category are also invited for flu and will be given nasal drops.

 
BLOOD PRESSURE MACHINE - 13 June 2013
There is a new blood pressure machine situated in the back corridor beside the Practice Nurse. Patients can use the machine themselves and get a printout of their blood pressure at any time of the day. Please feel free to avail of this service. 
OUT OF HOURS REPEAT PRESCRIPTION ORDER LINE - 12 June 2013

With effect from Monday 10.06.13 patients can now order repeat prescriptions by telephoning between the hours of 5.30pm and 8.30am when the surgery is closed.

Please telephone the surgery in the usual way outside normal hours and leave your contact details and prescription order as clearly as possible.

Reception staff will action this request the following morning and prescriptions will be ready in the same time frame as normal (excluding weekends and bank holidays).

 
  Welcome

TRAMWAYS MEDICAL CENTRE
Farmley Road, Glengormley
BT36 7XX
Telephone: 028 9034 2131
FAX: 028 9083 9111
 

PLEASE SEE PRACTICE CHANGES LISTED BELOW

 

WELCOME TO TRAMWAYS MEDICAL CENTRE

The Doctors moved from Glengormley Health Centre in 1996 to our present premises. Tramways Medical Centre is committed to delivering high quality health care to its patients.  Our Doctors, Nurses and all other Support Staff are dedicated to offering a professional service. The Surgery website will help to keep our patients informed with news and information about our Practice.

SURGERY OPENING TIMES
The surgery is open Monday, Tuesday and Thursday 8.30am to 5.30pm, Wednesday 8.00am to 12.30pm and Friday 8.00am to 5.30pm. Telephone lines are open from 8.30am.
Please note: emergencies only will be dealt with between 12.30pm and 1.30pm. We close most bank holidays; please watch for information at the time. The surgery also closes every Wednesday afternoon. Please contact the surgery for the emergency on-call number on those afternoons. 

FROM 02.10.17 PROCEDURES WITHIN THE PRACTICE WILL CHANGE

Repeat Prescriptions

To make the telephone lines more available to patients to make appointments, order prescriptions that are not repeats and ask general enquiries, we are asking all patients to use the following methods of ordering REPEAT prescriptions:

  • Use our online service(patients can register for this service at front reception, please bring Photographic Identification with you)
  • Use the re-order slip and leave in at the surgery
  • Send your request in by post
  • Ask you local chemist to leave in your repeat request
  • Fax your request to the Surgery on 028 90 839111
  • Use our night time repeat prescription line which opens at 5.30pm. You can listen to the message and leave your request and it will be dealt with the next working day(excluding weekends and bank holidays)

From 01.01.18 repeat prescriptions will NOT be dealt with by telephone, except for the night time prescription line but we ask that all patients try to use the other methods from 02.10.17 so we can ease into the new system as soon as possible. From 02.10.17 the prescription line will only be open from 10am-11.30am and 2pm-3.30pm.

 Appointments

If you require an urgent or same day appointment you will be offered the first available appointment. Patients will be asked to give some information to the receptionist in order that she may book you an appropriate slot. If you want a Doctor of your choice, you may have to wait longer, as all Doctors do not have urgent slots available every day of the week.


Test Results

From 02.10.17 no results will be given out on a Wednesday and test results will no longer be given out at the Reception Desk, due to confidentiality.
Results of various tests from the local hospitals usually arrive late morning. These have to be seen by the doctors and then filed. If the doctor tells you to telephone for the result, please phone between 2.00pm and 3.30pm.
Please do not telephone whilst the surgery is running as this would engage our lines and may prevent patients who need urgent medical attention getting through.

At this stage we would like to thank all patients for their co-operation in helping us to provide a better service to our 10,500 patients.