TRAMWAYS MEDICAL CENTRE
Farmley Road, Glengormley
Telephone: 028 9034 2131
FAX: 028 9083 9111
WELCOME TO TRAMWAYS MEDICAL CENTRE
The Doctors moved from Glengormley Health Centre in 1996 to our present premises. Tramways Medical Centre is committed to delivering high quality health care to its patients. Our Doctors, Nurses and all other Support Staff are dedicated to offering a professional service. The Surgery website will help to keep our patients informed with news and information about our Practice.
SURGERY OPENING TIMES
The surgery is open Monday, Tuesday and Thursday 8.30am to 5.30pm, Wednesday 8.00am to 12.30pm and Friday 8.00am to 5.30pm. Telephone lines are open from 8.30am.
Please note: emergencies only will be dealt with between 12.30pm and 1.30pm. We close most bank holidays; please watch for information at the time. The surgery also closes every Wednesday afternoon. Please contact the surgery for the emergency on-call number on those afternoons.
Results of various tests from the local hospitals usually arrive late morning. These have to be seen by the doctors and then filed. If the doctor tells you to telephone for the result, please phone between 2.00pm and 4.00pm.
Please do not telephone whilst the surgery is running as this would engage our lines and may prevent patients who need urgent medical attention getting through.
APPOINTMENT DNA POLICY
"Did not attend"(DNA) is when the patient fails to attend for an appointment without contacting the surgery in advance to cancel/alter the appointment.
Under the current pressures of patient demand we are very aware of the need to run an efficient appointment system. We have noted a high incidence of DNAs both for GPs and Practice Nurse appointments and for Treatment Room Services. We feel strongly that this needs to be tackled to provide an improved service for patients and reducing costs as a consequence of improved efficiency.
To do this we need to be clear in our outline of our expectations of our patients and staff in managing these instances. It is reasonable to have some flexibility built into such a policy as DNA patient factors can be unforeseen as too can practice factors such as clinic cancellations or practice staff ill health.
If a patient DNAs a clinic appointment it will be coded on the patient's computer record.
If the patient fails to attend a second appointment an informal letter will be sent to the patient advising them how to cancel/change their appointment.
If the patient fails to attend a third appointment, a formal warning letter will be sent reminding them that a further recurrence within 12 months will result in their case being discussed with the GP partners to decide upon further action that in some cases could result in the removal from the practice list.